Showing posts with label listening. Show all posts
Showing posts with label listening. Show all posts

Wednesday, 11 February 2015

Stuff is getting smarter and people are getting dumber

Just say you got into a taxi. What's the first thing you're going to say, after "hello" if you're feeling friendly? It's going to be the name of the destination. Surely taxi drivers are aware of this?

After a bumpy flight, the transit through the terminal to the baggage carousel, out to the cab rank, on my big yellow square marked with the number "12" and into a taxi done in under 10 minutes, I thought the vibe would continue.

"Hello. I need to go to the Such and Such hotel on George Street please."

"Where do you want to go please?"

Good grief! Is it any wonder they've made Smart Televisions that take dictation and then send a transcript to ASIO. What I wouldn't give for one of them to be driving my taxi right now, I thought! I'd put my own bag in the boot too.

"The Such and Such hotel on George Street please."

"Where?"

"It's in Haymarket. Hang on, I'll get the street number for you."

"Could you give me the street number please?"

After a sigh that blew the windscreen out, I told him.

"Oh. It's in the Haymarket!"

Seriously.

I called my friend JC (no, not the Messiah). It was essential I do this to preserve the well-being of the driver. Our conversations are exactly like Crabb and Sales on their podcast, except no one else is listening to us. We've been friends since before music theatre summer school and can't understand why we're not stars of breakfast radio or variety television. Anyway, I was so entertained by our conversation about writing, satire, reality TV and Twitter, that I forgot to notice where the driver was going. After the extended instructions I'd given and his epiphanic confirmation at the end, I was confident we'd get there.

Something JC said bored me for a moment and I looked out the window. I was coming from the other side of town. Then I looked at the taxi metre.

"Um, the hotel is over there! Not over here!"

"Oh, you want to go to the Such and Such hotel?" he asked as if I had never mentioned where I wanted to go.

I paid the grossly inflated fare and walked to the hotel.

The carpet was the first thing that hit me when I opened the door to my room. It's like one of those 3D pictures that you stare at for ages and then either see something or faint from dizziness. The carpet is having the latter effect.

I went straight for the airconditioner and was suddenly nervous. It has a PLASMA screen and three pages of instructions on how to use it. I'm sure it doubles as surveillance - that's not a screen, it's a two-way mirror. It might be a smart airconditioner, but it's still too hot in here and it's one of those rooms that is hermetically sealed.

Meanwhile, everything is so minimally designed, I can't find the bed. Or the mini bar.

Can you see the hidden picture?
© 2014 divacultura

Friday, 12 July 2013

What did you say - the case of the poor listener and the cafe patron.

THE SCENE: Ordering lunch at a cafe today.

Customer (me) walks in to cafe and looks in the cabinet with all the rolls and sandwiches waiting to be selected.  Customer sees the delicious Reuben sandwich on sourdough and waits to be served.

Five staff stare from behind the counter.

STAFF MEMBER:      Oh hi.  Did you want something?

ME:                               Well yes.  Do you toast those?

(points to delicious Reuben sandwich on sourdough)

STAFF MEMBER:       We can, but personally I think they're better fresh.

ME:                               Great.  I'll take your expert advice.  I'll have that here with a cafe latte please.

STAFF MEMBER:       So we have a lunchbox special...for $15 you can have the sandwich, a coffee and a piece of cake or slice.

ME:                              No thanks.

STAFF MEMBER:     It's a good deal - are you sure?

ME:                               I don't eat sugar.

STAFF MEMBER:    No one "needs" sugar.

(Blank look from customer)

STAFF MEMBER:  Didn't you say you don't need sugar?

ME:                          No.  I said I don't eat it.

STAFF MEMBER:  Oh, wow.  (Pauses)  So is that to take away?

ME:                          No, I'll have it here please.

STAFF MEMBER:  And did you want a coffee with that?

ME:                          Yes please - cafe latte.

STAFF MEMBER:  That will be twelve dollars please.

(Customer hands EFTPOS card over)

ME:                          That's on savings thanks.

STAFF MEMBER:   And what account is that on?

ME:                          Savings.

STAFF MEMBER:  Would you like your receipt?

ME:                          Yes please.

STAFF MEMBER:  Would you like your receipt?

ME:                          You just asked me that.

STAFF MEMBER:  Did I?   (pauses) What did you say?

ME:                          Yes please.


As I took my place at a table, I wondered whether I would receive my food and if food did indeed arrive, what kind of food would it be? Would it be in a takeaway bag or on a plate?

A classic case of poor listening.  

The food arrived and it was nice.  The coffee was great too.  Now, just need to sharpen up the communication skills.

How well do you listen?  Do you go onto autopilot?