What's your mindset?

"Mindset" is a recurring theme in my work these days. Whether I'm working with leaders, a team or individual coaching clients I've noticed so many of the questions and uncertainties stem from mindset; get that straight and good things can happen.

Coaching someone about career transition the other day, I asked them about what the point of a job interview is. "To trap me with hard questions," came their answer. I've had someone else describe job interviews as a necessary evil. "No one likes going to the dentist, but you have to do it."

These two responses say nothing about what happens at job interviews and everything about the mindset of the person I was coaching. Take the first response about using questions as traps. This response attributes motive to the interview panel (to trap me, to show me up, to make a fool of me etc). There's also a sense that the questions will be difficult or test knowledge that you don't have. Neither of these two things is necessarily true. Employers don't use the time of many people in the interview process just to torture outsiders! Employers with a vacancy to fill, have a problem to solve; they need someone to do the job. By inviting you for an interview, they're saying "we think you could be the very person who can solve our problem and fill the job".

But what about those hard questions you'll be asked? I've been a contestant on a few game shows and I love trivia quizzes. I'm often asked about how I came to know the answers to such hard questions. "No question is hard if you know the answer." Unlike most game shows, you know the main topic of the questions you'll be asked at an interview: YOU! The key to dealing with questions at an interview is to prepare. Think about the role and the organisation and think of relevant examples from your life (at work or other settings if relevant).

Imagine if my clients adjusted their mindset. Imagine what it would be like to go into an interview thinking: "I'm so pleased this company thinks I might be the person for this role. I think I am and it's great to have the opportunity to talk to them and show them I am exactly the person they're looking for. While I don't know exactly what they're going to ask me, I'm a subject matter expert about the main subject (me) and I've prepared by thinking of some examples. I'm confident that this will be a great conversation."

Suddenly, an interview is something to look forward to, rather than an ordeal.

So what? Whatever your mindset, it will show up. Whether you're in a job interview, talking to your teenager or negotiating an extension of time to pay your electricity bill, your mindset will be evident.

The other day I had to call a government department. I was on hold for 30 minutes before someone took my call. I really needed to talk to them, so was just eager that that happen while I was available to talk. I put my earpiece in and went about my business while I was on hold, so that was okay. When my call was answered I expressed relief and said I was really pleased my call had been answered. The response of the woman on the phone was to say, in a very clipped, harsh tone, "Yes, well it is a very busy time of year." I instantly felt put off. She didn't sound like she was having a very good day. I don't know what was in her mind, but she was displaying her mindset:"Oh great, another caller who has to talk about how long they've been on hold instead of just getting to the point. Doesn't she know we're busy!"

If her mindset had been about customer service and helping, she might have said something like, "Oh sorry you've had such a long wait, but I'm here now. How can I help you?" Right there, the mindset changes everything.

I won't go into all the details of the call here, but it was harder than it needed to be. My needs weren't being fulfilled and she told me that she could put me through the process but there was no point because she wouldn't be changing her mind. It's pretty clear what her mindset was likely to be.

I find that mindset is often closely aligned to purpose. Clarity about why you're doing something, or why someone is asking you something, helps resolve anxiety about motivation and just get on with it.

So, next time you're wondering how to approach something, especially if it's feeling difficult or scary, forget about the "thing" and get your mindset straight first.

What do you think? What's your mindset?

Behind the scenes - my Million Dollar Minute

My latest outing on television game shows aired this week. I can now reveal, for those who didn't see Million Dollar Minute, that I am not a millionaire. Repeat, NOT a millionaire. I'm not even a few bucks richer. They gave me a box of chocolates - a nice gesture, but of course I don't eat sugar. It's moments like these that I realise how sugar driven the world is. Small rewards usually come in the form of sugar. Even an order of sock yarn arrived with a lollipop in the package the other day.

But I digress.

Watching the show was strangely nerve wracking, even though I knew the outcome. I think I was worried that my slow start would leave me looking like some dumb person who answered one question and it was about Versace. You know?

While there's lots I'm contractually bound not to talk about, I can say that game shows are a fascinating opportunity to examine a cross section of the community. A bunch of twelve or so strangers are flung together in the green room for hours on end. It's easy to spot the ones who are deadly serious about their purpose: they don't say a lot and when asked anything they are reticent. Being the extrovert that I am, I talk to everyone and find out as much as I can, meanwhile, there's a guy asleep on the couch (how did they remove the sleep lines before he went to air?)

With the daily newspapers at hand, I decided to lead the quizzes. This is a great way to test the mettle of the deadly serious ones. They can't help but reveal their knowledge. At this point I ask if anyone needs me to shut up. They laugh and the crew who is minding us says "no" in a "thank god you're here" kind of way. It's their job to sit in a room babysitting adults all day. They were terrific.

A television, tuned to the home network, plays in the corner. It's infomercial hour, so after ten minutes of that we're all ready to shoot the television. DVDs have been provided for our entertainment, as well as several jigsaw puzzles. No Scrabble set though. I choose a retrospective of the comedy show "Fast Forward" which proves to be a hit. We all marvel at the cleverness and the fact that much of the humour would not be allowed on television today (think Magda Subanski in black face!). Ages of fellow competitors were revealed as people in my age group could quote along with the skits and characters.

There were some formalities - rules, contracts etc - and the opportunity to practise on the buzzers and the touch screen. I was first in and happily got all five questions in the practise round correct. Julius, one of the other contestants, said my name was written down by everyone else when I got the question about the fennec fox correct . It's renowned for its large ears. Apparently. I fluked that one, but they didn't need to know that.

I was glad to have my knitting with me. It's always handy for passing the time when you have to just wait. Nothing else, just waiting. We were in a time vortex with nothing much happening, but immense anticipation in the air. Contestants would come back from their filming either jubilant at winning some money or devastated after losing their chance.

I will confess that I sledged the champ in between sessions. Nicely. But I did want to get under his skin and rattle him a bit. He was an air traffic controller and cool as a cucumber. Meanwhile, I was in some weird tunnel for the first round. It took ages for me to hear and process the question before I could even get around to pressing the buzzer. I gave myself a good talking to and things picked up from there.

In the end, I got the second last question wrong which locked me out for the next one (which I knew) and I was beaten by 15 points. The champ had bought 15 points earlier in the game. It was an exciting battle at the end. It would have been more exciting if it was me playing for $20,000, but that's life.

My next sit-com idea will be set in a the green room of a game show.

Have you won anything lately?

My Million Dollar Minute - airdate

I was recently a contestant on the new quiz show called Million Dollar Minute.  (It's the thing I did that I couldn't talk about.)  I still can't really talk about it, but I can tell you that if you tune in on 23 October you will see me competing.

The thing I really like about this show is that it's the old-fashioned - but enduring - quiz with buzzer format.  You can play along at home.

Going on game shows is something that I decided to do one day and I've been lucky enough to be selected as a contestant on a few.  It's a bit of a love/hate relationship actually.

Have you ever been on a television game show?  Did you win?