tag:blogger.com,1999:blog-8020743766735989352.post5827127818869990743..comments2023-05-05T19:05:32.722+10:00Comments on divacultura: Your call is so important to us we're going to treat you with contempt.divaculturahttp://www.blogger.com/profile/12020937614479157720noreply@blogger.comBlogger4125tag:blogger.com,1999:blog-8020743766735989352.post-66955035301775691832012-07-10T18:16:03.578+10:002012-07-10T18:16:03.578+10:00You're welcome Danielle. Sorry to hear that y...You're welcome Danielle. Sorry to hear that you need this kind of therapy too, but very happy to provide a vent.divaculturahttps://www.blogger.com/profile/12020937614479157720noreply@blogger.comtag:blogger.com,1999:blog-8020743766735989352.post-47446813256571302272012-07-10T07:46:24.522+10:002012-07-10T07:46:24.522+10:00god....it's so frustrating isn't it. There...god....it's so frustrating isn't it. There are so many call centres like this.... the new world order. this made my blood boil reading it. my experience with citibank is now 100% based on my experience with their call centres (one run of the mill - one collections)...i wasn't even a customer at the time. they virtually stalked me...i could never answer their security questions completely...even though i would tell them virtually everything but the diameter of my tonsils. turns out they had another client (danielle E) - who knew there were 2 of us..what a shock. and they found my number from the whitepages...without any corresponding test. The final straw was when a chap from their indian call centre called me (mind you..this was twice a week for 5 months...so the straw should have broken long before)....and said..'yes it says on your file you've been difficult".... OH MY GOD. .... to this day is despise and hate citibank with every single fibre of every single cell of my being...... <br /><br />ah...that was like therapy thanks Divacultura....Daniellehttps://www.blogger.com/profile/03284219402052194548noreply@blogger.comtag:blogger.com,1999:blog-8020743766735989352.post-44214324335746718832012-07-09T19:39:04.359+10:002012-07-09T19:39:04.359+10:00It is a shame! I worked in a call centre briefly ...It is a shame! I worked in a call centre briefly and prided myself on providing good service, often in spite of the organisation's expectations.divaculturahttps://www.blogger.com/profile/12020937614479157720noreply@blogger.comtag:blogger.com,1999:blog-8020743766735989352.post-24908006003576130972012-07-09T19:36:51.405+10:002012-07-09T19:36:51.405+10:00It sounds no different than here ... except you st...It sounds no different than here ... except you still expect service. In South Africa you can be guaranteed you wont get it - even though that's what you're paying for. The exception is when good service is delivered. We have become indifferent and complacent. Have no or very low expectations and you wont be disappointed. Its a shame.Anonymoushttps://www.blogger.com/profile/02898061525549564811noreply@blogger.com